Engagements

“OnMessage was instrumental in helping us crystallize a customer-centric message. A corporate story that is rooted in the voice of our customers and captures the true value that GAP delivers. The new messaging has become a rallying cry for our whole company to get behind. In addition, the internal education and external communication strategy they developed has enabled us to unify the story we deliver throughout the customer experience.”

“OnMessage has a proven process for aligning a company’s strengths with messaging that reflects what is most important to the customer. Their rigor and thoughtful approach helped us rally our employees to embrace a radically new message.”

“I have had the pleasure in working with Jim and his team on two different occasions and both times they exceeded expectations. Thus, it is no surprise that I value the experience and insights Jim and his team bring to business strategy, customer experience, messaging and positioning discussions … especially amongst executives. He truly understands the importance of clarity in the corporate story and the role strategy plays in driving optimal business performance.”

“I have worked with Jim and he really knows how to engage with C-suite executives. He brings the perfect blend of experience, strategy and real-world execution to the table.”

“Jim brings discipline and process to highly complex executive discussions and decisions. He and his team are known for their ability to help executive teams focus and provide the structure required to bring clarity to any strategic planning process. It has been a privilege to bring him and his team on as consultants in two different industries with two different companies.”

“I have worked with, worked for and have hired Jim’s company during a 20-year professional relationship. He has a unique ability to understand the needs of his customers and combine strategic thinking with the tactics required to drive significant business results. He brings experienced points of view and guidance to every executive level conversation. Jim drives the highest degree of clarity around strategic business and marketing decisions – and he is not afraid to share his candid, real world advice with business leaders to move the business forward.”

“OnMessage helped us crystallize a story and strategy that connects with employees and customers. They understand the role internal and external communications play in the customer experience.”

“OnMessage gets it. They are experts at aligning go-to-market strategies and stories. They understand how to establish differentiation in the market. Their team has been invaluable over the years.”

“While we had experienced a number of challenges with our messaging in the past, OnMessage worked as an extension of our executive team to identify the real soul of our company and then rapidly developed a memorable corporate story that captures who we are, what we do and the value we deliver in a very compelling way.”

“OnMessage was instrumental in distilling vital feedback from key customer segments into insights which helped crystallize our unique position within a rapidly evolving marketplace and create powerful messaging to support our go-to-market strategy. Our corporate story is compelling, clear and concise – exactly the prescription for a healthcare startup that desires straight-forward, effective messaging.”